CONCEPTUAL BASIS OF MANAGEMENT OF BUSINESS PROCESSES OF ENTERPRISES
Abstract
The purpose of the article is to reveal the essence and generalize the conceptual foundations of business process management in enterprises at the expense of human capital. Effective management involves a focus not on individual functions and on through chains of transactions that span many structural units that constitute the business processes. Such a process approach to enterprise management allows you to concentrate on getting the end result of the process increases the degree of coordination of operations and accelerates business processes and improves the quality of work. However, some questions about the nature of business processes management in the enterprise remain unexplored in full to meet modern conditions, which proves the relevance of the study. The study used General scientific methods: dialectic, system-structural analysis and synthesis and generalization. The article examines the interpretation of economic category “business process” and recommended that it’s his understanding. So, we determined that the management of business processes is the concept of governance in which different methods are used for discovering, modeling, analyzing, measuring, and improving for optimizing business processes in enterprises. As a consequence, the management of business processes creates relations the relationship between the various business processes in the company and serves as the basis for organizational and technological chains aimed at improving documentation, resources, and processes. The essence of the management of business processes in enterprises, the advantages and efficiency of its use. The paper identifies and systematizes five stages of formation of system of management of business processes (design, model execution, observation, optima) and three types (integration-centric, human-centric, document-based). Researched and compared the most popular software for managing business processes of the enterprise. Considered four main elements of the management system of business processes from a technical point of view (process engine, business analyst, teamwork, flexibility). Further research related to the evaluation of the effectiveness of the management of business processes in light of the business environment.
References
Близнюк В. Людський капітал як фактор економічного розвитку (еволюція методологічних підходів та сучасність). Економіка і прогнозування. 2005. № 2. С. 64–78.
Луцька Т. Методичні підходи до управління бізнес-процесами підприємств сфери послуг. Економіка АПК. 2011. № 4. С. 49–53.
Ткачук В. Управління результативністю бізнес-процесів у малому підприємництві. Актуальні проблеми економіки. 2016. № 4. С. 79–86.
Чорнобай Л., Дума О. Бізнес-процеси підприємства: загальна характеристика та економічна суть. Вісник Національного університету «Львівська політехніка». 2013. № 769. С. 125–131. URL: http://nbuv.gov.ua/UJRN/VNULPM_2013_769_20 (дата звернення: 06.05.2020).
Урба С. Особливості управління бізнес-процесами підприємства. Вісник Львівського університету. Серія: Економічна. 2014. Вип. 51. С. 215–221.
Міхєєнко К. Управління бізнес-процесами підприємства на основі збалансованої системи показників. Інноваційна економіка. 2013. № 6 [44]. С. 74–76.
Deming W.E. Quality, productivity, and competitive position. Cambridge, MA : Massachusetts Institute of Technology, Center for Advanced Engineering Study, 1982. 373 p.
Хаммер М., Чампи Дж. Реинжиниринг корпорации. Манифест революции в бизнесе. Санкт-Петербург : Санкт-Петербургский университет, 2005. 288 с.
Харрингтон Дж., Эсселинг K.C., Нимвеген Х.В. Оптимизация бизнес-процессов. Документирование, анализ, управление, оптимизация. Санкт-Петербург : Азбука, 2002. 311 с.
Холин В. Реинжиниринг и логистика взаимосвязи бизнес-процессов в страховых компаниях. Конъюнктура товарных рынков. 2008. № 4. С. 58–64.
Davenport Т. Process Innovation: Reengineering Work Through Information Technology. Boston, Mass. : Harvard Business School Press, 1993. 326 p.
Елиферов В.Г., Репин В.В. Процессный подход к управлению организацией. Москва : Трек, 2003. С. 28–32.
программ для моделирования бизнес процессов. URL: https://www.crmoz.com/blogs/post/business-process-modeling (дата звернення: 06.05.2020).
The Complete Guide To Choosing The Best BPM Software. URL: https://kissflow.com/bpm/best-bpm-software (дата звернення: 06.05.2020).
Blyzniuk V. (2005) Liudskyi kapital yak faktor ekonomichnoho rozvytku (evoliutsiia metodolohichnykh pidkhodiv ta suchasnist) Human capital as a factor of economic development (evolution of methodological approaches and modernity). Ekonomika i prohnozuvannia. № 2, рр. 64–78.
Lutska T. (2011) Metodychni pidkhody do upravlinnia biznes-protsesamy pidpryiemstv sfery posluh Methodical approaches to business process management of service enterprises. Ekonomika APK. № 4, рр. 49–53.
Tkachuk V. (2016) Upravlinnia rezultatyvnistiu biznes-protsesiv u malomu pidpryiemnytstv Business process performance management in small businesses. Aktualni problemy ekonomiky. № 4, рр. 79–86.
Chornobai L., Duma O. (2013) Biznes-protsesy pidpryiemstva: zahalna kharakterystyka ta ekonomichna sut Business processes of the enterprise: general characteristics and economic essence. Visnyk Natsionalnoho universytetu “Lvivska politekhnika”. № 769, рр. 125–131. Available at: http://nbuv.gov.ua/UJRN/VNULPM_2013_769_20 (accessed: 06 May 2020).
Urba S. (2014) Osoblyvosti upravlinnia biznes-protsesamy pidpryiemstva Features of business process management of the enterprise Visnyk Lvivskoho universytetu. Seriia: Ekonomichna. Vol. 51, pp. 215–221.
Mikhieienko K. (2013) Upravlinnia biznes-protsesamy pidpryiemstva na osnovi zbalansovanoi systemy pokaznykiv Management of business processes of the enterprise on the basis of a balanced system of indicators. Innovatsiina ekonomika. № 6 [44], pp. 74–76.
Deming W.E. (1982) Quality, productivity, and competitive position. Cambridge, MA : Massachusetts Institute of Technology, Center for Advanced Engineering Study. 373 p. (in Massachusetts).
Khammer M., Champy Dzh. (2005) Reynzhynyrynh korporatsyy. Manyfest revoliutsyy v byznese Reengineering Corporation. Manifest of a revolution in business. SPb. : Sankt-Peterburskyi unyversytet, 288 p. (in Russia).
Kharrynhton Dzh., Esselynh K.C., Nymvehen Kh.V. (2002) Optymyzatsyia byznes-protsessov. Dokumentyrovanye, analyz, upravlenye, optymyzatsyia Business process optimization. Documentation, analysis, management, optimization. SPb. : Azbuka, 311 p. (in Russia).
Kholyn V. (2008) Reynzhynyrynh y lohystyka vzaymosviazy byznes-protsessov v strakhovykh kompanyiakh Reengineering and logistics of business processes in insurance companies. Konjiunktura tovarnykh rynkov. № 4, pp. 58–64.
Davenport Т. (1993) Process Innovation: Reengineering Work Through Information Technology. Boston, Mass.: Harvard Business School Press. 326 p. (in Massachusetts).
Elyferov V.H., Repyn V.V. (2003) Protsessnyi podkhod k upravlenyiu orhanyzatsyei A process approach to managing an organization. M. : Trek, 2003, рр. 28–32. (in Russia).
prohramm dlia modelyrovanyia byznes protsessov. Available at: https://www.crmoz.com/blogs/post/business-process-modeling (accessed: 06 May 2020).
The Complete Guide To Choosing The Best BPM Software. Available at: https://kissflow.com/bpm/best-bpm-software (accessed: 06 May 2020).
