MANAGEMENT OF LOGISTICS BUSINESS PROCESSES BASED ON INTEGRATION OF BPM METHODOLOGY AND LEAN MANAGEMENT CONCEPT
Abstract
In a dynamic business environment, high competition and growing customer demands, logistics management is becoming one of the most important factors in ensuring business efficiency and competitiveness. This leads to the active use of modern approaches to managing the logistics business processes of an enterprise. The complexity and diversity of logistics tasks requires the integrated application of methods, tools and technologies of various approaches by combining their capabilities for more efficient management of resources and logistics processes of an enterprise. The article considers the theoretical, methodological and technological aspects of integrating different approaches to managing logistics business processes on the example of combining the Business Process Management methodology and the Lean management concept. A comparative analysis was carried out to compare approaches to improving and optimizing logistics business processes. The peculiarities of applying the Business Process Management methodology and the Lean management concept are determined by a set of criteria that reflect the key aspects of managing the logistics business processes of enterprise. The principles and essence of the Business Process Management methodology and the concept of Lean management are analyzed. The main tools of these approaches are characterized and the potential synergistic effects of their integration are outlined. The stages of the integrated mechanism for managing the logistics business processes of enterprise are formed, a set of actions is recommended and a list of tools of the Business Process Management methodology and the Lean management concept for the implementation of each stage of the mechanism is defined. A model of the logistics process “Processing of customer orders” has been developed as an example of the proposed integration of the Business Process Management methodology and the Lean management concept. The practical value of the study is to substantiate and form an integrated approach to managing the logistics activities of an enterprise by combining tools and technologies of different approaches to managing logistics business processes, which allows to identify inefficient areas in logistics processes, increase the productivity of the logistics system, ensure rapid adaptation to changes, optimize resources and costs, and improve the quality of customer service.
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