PRINCIPLES OF LOGISTICS SERVICE IN ENGINEERING COMPANIES
Abstract
The article is dedicated to the problems of organization of logistic service in the engineering enterprises. The aim of the article is an analysis of the literary sources in terms of theoretical approaches to the definition “logistic service”, analysis of existing approaches to the classification of principles of logistic service organization in the engineering companies. Results:as a result of analysis was offered own approach to “logistic service” definition and expanded the classification of principles of logistic service organization in the engineering enterprises. The prospects for research materials: research materials can be used for further study of logistic services organization issues in the engineering companies in terms of further development of theoretical basis and practical researches in the given direction.
References
Бутрин А.Г. Совершенствование управления процессом реализации продукции промышленного предприятия на базе логистической концепции / И.А. Баев, А.Г. Бутрин, Л.Ш. Морозова // Вестник УГТУ-УПИ. – 2006. – № 1 (72). – С. 130-136.
Гаджинский A.M. Логистика /A.M. Гаджинский. – 11-е изд., перераб. и доп. – М.: Дашков и К, 2004. – 432 с.
БауэрсоксДоналдДж. Логистика: интегрированнаяцепь поставок / ДоналдДж.Бауэрсокс, ДейвидДж. Клосс; [пер. с англ. Н.Н. Барышниковой, Б.С. Пинскера]; 2-е изд. – М. : ЗАО «Олимп-Бизнес», 2008. – 640 с.
Морозов О.Б. Основы логистической теории в практике успешного ведения современного бизнеса / О. Б. Морозов. – СПб. : СПГУ, 2006. – 256 с.
Мартин Кристофер. Маркетинговая логистика / Кристофер Мартин Кристофер, Пэк Хелен Пэк. – М. : Издательский Дом «Технологии», 2005. – 200 с..
Сергеев В.И. Управление качеством логистического сервиса / В.И. Сергеев // Логистика сегодня. – 2010. – № 1. – С. 10-16.
Есенькин Б. С. Логистика в книжном деле/ Б. С. Есенькин, М. Д. Крылова. – М. : Изд – во МГУП, 2002. – 335 с.
Magee J.F., Copacino W.C., Rosenfield D.B.Logistics Management: Integrating Marketing and Physical Distribution. – New York: John Wiley, 1985.. – 430 р.
Bernard J. LaLonde, Martha C. Cooper, and Thomas G. Noordewier. Customer Service: A Management Perspective. Oak Brook, III: The Councilof Logistics Management. – 1988. – 640 p.
Окландер М.А. Логістична система підприємства: Монографія. – Одеса: Астропринт, 2004. – 312 с.
LaLonde B.J., Zinszer P.H. CustomerService: MeaningandMeasurement. – Chicago: National CouncilofPhysicalDistributionManagement, 1976. – 321 р.
Джеймс Р. Сток. Стратегическоеуправлениелогистикой / Джеймс Р. Сток, Дуглас М.Ламберт. – М. : Инфра-М, 2005. – 830 с.
Ламбен Ж.-Ж. Стратегический маркетинг. Европейская перспектива / пер.сфр. / Ж.-Ж.Ламбен – М.: Наука, 1996. – с. 589.
Котлер Ф. Основымаркетинга: Пер.сангл. / Ф.Котлер – М.: Прогресс, 1990. – 736 с.
Butrin A.G. Improving the management of product realization process of industrial enterprise on the basis of logistics concept. / I.A. Baev, A.G. Butrin, L.S. Morozova // Vestnic magazine of UrFU (in Russ) – 2006. – № 1 (72). – 130-136pp
Gadzhynskiy A.M. Logistics / A.M. Gadzhynskiy – 11th edition. Processing and addition – Moscow: Dashkov& co, 2004 – 432p.
DonaldJ. Bowersox. Logistics: integratedsupplychain/ Donald J.Bowersox,&David J. Closs. Trans. by N. N. Baryshnikova, & B. S. Pinskyer. Moscow: 2-nd edition – Olimp-Business (inRuss.). 2008 – 640p.
MorozovO.B. Basicsoflogisticstheorytothepracticeofsuccessfulmodernbusiness / O.B. Morozov – St. Petersburg – St. PetersburgStateUniversity. 2006 – 256p.
M. Christopher. LogisticsMarketing / MartinChristopher, HelenPeck. – M.: Technology, 2005. – 200 p.
SergeevV.I. Qualitymanagementoflogisticsservice / V.I. Sergeev // Logistics today. 2010. – 1stedition – 10-16pp.
Esenkin B. S. Logistics in book business / Esenkin B. S, Krylov M.D. Moscow: Moscow State University of Printing Arts Publisher, 2002. – 335p.
Magee J.F., Copacino W.C., Rosenfield D.B. Logistics Management: Integrating Marketing and Physical Distribution. – New York: John Wiley, 1985. –430р.
Bernard J. LaLonde, Martha C. Cooper, and Thomas G. Noordewier. Customer Service: A Management Perspective. Oak Brook, III: The Councilof Logistics Management. – 1988. – 640 p.
Oklander M. A. LogisticsSystemofanEnterprise : monograph – Odesa : Astroprynt, 2004. – 312 p. 11. Dudar, T.G. and Voloshin, R.V., FundamentalsofLogistics: Training manual
ZaborskaN.K. LogisticsBasics: Trainingmanual / N.K. Zaborska, L.E. Zhukovska – Odesa: OdesaNationalAcademyofCommunicationnamedafterO.S.Popov, 2011
LaLonde B.J., Zinszer P.H. CustomerService: MeaningandMeasurement. – Chicago: National CouncilofPhysicalDistributionManagement, 1976. – 321 р.
R. JamesStock, Douglas M. Lambert. StrategicLogisticsManagement. – Moscow: INFRA-M, 2005, – 830 p. 15. Lambin J.J. StrategicMarketing. The European perspective: translated from French. – St. : Science, 1996, 589p. 16. F. Kotler.Principles of Marketing: translatedfromEnglish. / Kotler, G.– Moscow, Progress, 1990 – 736p.
